Terms Of Purchase

These Terms of Purchase (the "Terms") govern all orders placed through www.thymees.com (the "Website") for bath, body, and home fragrance products (the "Products") sold by Thymes. By placing an order on the Website, you agree to be bound by these Terms, our Privacy Policy, and all other applicable policies. Please read these Terms carefully before making a purchase.
1. Order Acceptance and Confirmation
  • When you submit an order through the Website, you are making a binding offer to purchase the Products specified in your order. We reserve the right to accept or reject your order in our sole discretion, including cases of incorrect pricing, product unavailability, or suspected fraud.
  • Upon order acceptance, we will send a confirmation email to the email address provided during checkout (please ensure you provide a valid email address, such as service@thymees.com for correspondence). This confirmation email does not constitute final acceptance; final acceptance occurs when we ship the Products.
  • We may limit the quantity of Products per order or per customer, and we reserve the right to modify or cancel orders due to errors or unforeseen circumstances.
2. Pricing and Payment
  • All Product prices displayed on the Website are in United States Dollars (USD) and are inclusive of applicable taxes (where required by law). Prices are subject to change without notice, but we will charge the price displayed at the time you place your order.
  • We offer free shipping on all orders, with no minimum purchase requirement. Shipping details are outlined in Section 3 below.
  • Payment must be made at the time of order using one of our accepted payment methods (e.g., credit cards, debit cards, or other specified electronic payment options). All payment information is processed securely through third-party payment processors, and we do not store full payment details (consistent with our Privacy Policy).
  • You warrant that all payment information provided is accurate and that you are authorized to use the payment method. We reserve the right to cancel orders if payment is declined or if we suspect unauthorized use of payment information.
3. Shipping and Delivery
  • We typically process and ship orders within 1-3 business days of order confirmation. Delivery times are estimated to be 6-12 business days from the date of shipment, regardless of domestic or international destination.
  • Shipping is fulfilled through trusted carriers, and we will provide a tracking number via email once your order ships. You can use this tracking number to monitor the status of your delivery.
  • We are not responsible for delays in delivery caused by factors beyond our control, including but not limited to carrier delays, customs hold-ups (for international orders), natural disasters, or address inaccuracies.
  • It is your responsibility to provide a complete and accurate shipping address. We are not liable for lost, stolen, or misdelivered orders due to incorrect or incomplete address information. If you need to update your shipping address after placing an order, please contact us immediately at service@thymees.com; we cannot guarantee address changes once the order has shipped.
4. Returns and Refunds
  • We offer a 60-day return policy for all Products purchased through the Website. To be eligible for a return, Products must be unused, in their original packaging, and in the same condition as when you received them.
  • To initiate a return, please contact our customer service team at service@thymees.com with your order number and details of the Products you wish to return. We will provide instructions for returning the items, including the return shipping address (3722 Garfield Road, RALEIGH 39153, Michigan, United States).
  • Return shipping costs (if any) are the responsibility of the customer, unless the return is due to a defective Product or an error on our part (e.g., incorrect item shipped).
  • Once we receive and inspect the returned Products, we will process your refund within 5-10 business days. Refunds will be issued to the original payment method used for the order, and you will receive a confirmation email once the refund is processed.
  • We reserve the right to deny returns that do not meet the eligibility criteria (e.g., used, damaged, or incomplete Products).
5. Product Information and Availability
  • We strive to provide accurate and up-to-date information about our Products (including descriptions, images, and ingredients) on the Website. However, we do not warrant that product descriptions or images are error-free, complete, or current.
  • Product colors, scents, and textures may vary slightly from the images displayed on the Website due to differences in device displays, manufacturing batches, or natural ingredients.
  • We reserve the right to discontinue Products at any time without notice. If a Product you ordered is discontinued or unavailable after your order is placed, we will notify you promptly and offer a refund or alternative Product (if available).
6. Liability and Warranty
  • Thymes warrants that all Products will be free from defects in materials and workmanship at the time of delivery. If you receive a defective Product, please contact us within 60 days of delivery to request a replacement or refund.
  • Our liability for any claims arising from the purchase or use of Products is limited to the purchase price of the affected Products. We shall not be liable for any indirect, incidental, consequential, or special damages (including but not limited to loss of use, loss of profits, or personal injury) unless caused by our gross negligence or willful misconduct.
  • You agree to use our Products in accordance with their intended purposes and any instructions provided. We are not liable for any damages or injuries resulting from improper use of Products.
7. Intellectual Property
  • All content on the Website (including but not limited to product images, descriptions, logos, and brand names) is the intellectual property of Thymes and is protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, modify, or use any of this content without our prior written permission.
8. Changes to These Terms
  • We may update these Terms from time to time to reflect changes in our business practices, legal requirements, or service offerings. Updates will be posted on this page of the Website, and your continued use of the Website or placement of orders after such updates constitutes acceptance of the revised Terms. We encourage you to review these Terms periodically.
9. Contact Us
If you have any questions, concerns, or disputes related to these Terms of Purchase or your order, please contact us:
  • Mailing Address: 3722 Garfield Road, RALEIGH 39153, Michigan, United States