Refund Policy

At Thymes, we want you to be completely satisfied with your purchase of our bath, body, and home fragrance products. This Refund Policy outlines the conditions, process, and timeline for requesting and receiving refunds, ensuring transparency and a smooth experience for all customers.
1. Eligibility for Refunds
To qualify for a refund, your request must meet the following criteria:
  • The product was purchased directly through www.thymees.com (purchases from third-party retailers must be returned to the original seller).
  • The refund request is submitted within 60 days of the delivery date (we cannot process refunds for requests made after this period).
  • The product is returned in its original, unused condition—including all original packaging, tags, and accessories (we reserve the right to deny refunds for products that are used, damaged, or incomplete, unless the issue is due to a manufacturing defect or our error).
  • You provide a valid order number (found in your order confirmation email) when submitting the refund request.
2. How to Request a Refund
Follow these steps to initiate a refund:
  1. Contact Our Team: Reach out to our customer service team via email at service@thymees.com with the following details:
  • Your full name and contact information (matching the details used for the order).
  • Your order number.
  • The name and quantity of the product(s) you wish to refund.
  • A brief explanation of why you’re requesting a refund (e.g., “product not as expected,” “manufacturing defect”).
  1. Receive Return Instructions: After verifying your request, we will send you an email with:
  • Our return shipping address:
Thymes Returns
3722 Garfield Road
RALEIGH 39153
Michigan, United States
  • A return authorization number (if required) to include with your package (this helps us track your return quickly).
  1. Ship the Product: Package the eligible product(s) securely and ship them to the provided address. You are responsible for covering return shipping costs, unless the refund is due to a manufacturing defect or our error (e.g., wrong product shipped, damaged item delivered)—in these cases, we will reimburse your return shipping costs upon receipt of proof of shipping (e.g., a shipping label receipt).
3. Refund Processing Timeline
  • Return Inspection: Once we receive your returned product(s), our team will inspect them to confirm they meet eligibility criteria (typically within 2-3 business days of receipt).
  • Refund Approval/Notification: If approved, we will send you a confirmation email notifying you that your refund has been processed. If denied, we will email you with the reason for denial and next steps (e.g., returning the product to you).
  • Refund Delivery: Refunds are issued to the original payment method used for the order (e.g., credit card, debit card) and typically take 5-10 business days to appear in your account. The exact timing may vary depending on your financial institution’s processing times.
4. Special Cases & Exceptions
  • Defective or Damaged Products: If you receive a product that is defective, damaged, or not as described (e.g., wrong scent, broken packaging), please contact us within 7 days of delivery. We will cover all return shipping costs, and upon inspection, we can offer a full refund or send a replacement product (your choice).
  • Cancelled Orders: If you cancel an order before it ships, we will process a full refund within 2-3 business days of cancellation. If the order has already shipped, you will need to follow the standard return and refund process outlined above.
  • Gift Purchases: If you received a Thymes product as a gift and wish to request a refund, you will need the original order number (from the gift giver) and proof of delivery. Refunds for gift purchases will be issued to the original purchaser’s payment method.
5. Contact Us for Refund Questions
If you have questions about your refund status, eligibility, or need help with the process, please contact our customer service team:
  • Email: service@thymees.com (include “Refund Inquiry” in the subject line for faster handling).
  • Website: Visit www.thymees.com to access our support portal (if available).
We strive to process all refunds as quickly and fairly as possible—thank you for choosing Thymes.