Contact Us

We value your feedback, questions, and concerns—and we’re here to help you with anything related to our bath, body, and home fragrance products, your orders, account, or use of the www.thymees.com website. Below are the easiest ways to reach our team, and we’ll respond to your inquiry as promptly as possible.
General Inquiries & Support
For questions about product details (e.g., ingredients, scents, usage), order status, account management, or assistance with the website, please reach out via:
  • Email: Send a detailed message to service@thymees.com. We typically respond to emails within 1-2 business days.
  • Website: Visit www.thymees.com and use the “Contact Us” form (if available on the site) to submit your inquiry—this helps us route your request to the right team quickly.
Feedback & Suggestions
We love hearing how our products enhance your everyday moments, or how we can improve your experience with Thymes. Share your thoughts via:
  • Email: service@thymees.com (please include “Feedback” in the subject line for faster processing).
Mail Correspondence
For formal communications, returns (as outlined in our Terms of Purchase), or physical inquiries, you can send mail to our headquarters:
Thymes
3722 Garfield Road
RALEIGH 39153
Michigan, United States
Please note that mail responses may take longer than email—we recommend using email for urgent matters.
Follow-Up Tips
To help us assist you efficiently:
  • Include your order number (if reaching out about a purchase) in your message.
  • Be specific about your question or issue (e.g., “How do I track my order #12345?” or “I have a question about the ingredients in the Lavender Candle”).
Our team is dedicated to ensuring you have a positive experience with Thymes—we look forward to connecting with you!