At Thymes, we aim to deliver your bath, body, and home fragrance products quickly and reliably, so you can enjoy nature-inspired scents as soon as possible. This Shipping Policy outlines our delivery，timelines, costs, and other key details to keep you informed throughout the shipping process.
1. Shipping Coverage
We offer shipping for all orders placed through www.thymees.com to locations worldwide. Whether you’re ordering within the United States or internationally, our shipping process and timelines follow the same standards (no distinction between domestic and international delivery windows—see Section 2 for details).
2. Shipping Timelines
Our shipping process includes two key stages: order processing and delivery transit—both designed to get your products to you efficiently:
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Order Processing: After you place an order, we typically process and prepare it for shipment within 1-3 business days. Processing may take slightly longer during peak periods (e.g., holidays, sales events), but we will notify you via email if there is a delay.
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Delivery Transit: Once your order ships, standard delivery takes 6-12 business days to reach its destination. This timeline applies to all locations (domestic and international) and is an estimate—actual delivery may vary slightly based on carrier schedules or customs processing (for international orders).
You will receive a shipping confirmation email with a tracking number once your order leaves our facility. Use this tracking number to monitor your package’s status via the carrier’s website (a link will be included in the confirmation email).
3. Shipping Costs
We are proud to offer free shipping on all orders—with no minimum purchase requirement. This applies to every product in our collection, whether you’re ordering a single candle or a full set of bath products, and to all shipping destinations worldwide. There are no hidden fees for shipping; the price you see at checkout is the total cost of your order (excluding applicable taxes, where required by law).
4. Address Requirements & Changes
To ensure your order is delivered correctly and on time:
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Accurate Address Information: Please provide a complete, error-free shipping address (including street name, apartment/unit number, city, zip code, and country) during checkout. We are not liable for lost, stolen, or misdelivered packages due to incorrect or incomplete address details.
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Address Changes: If you need to update your shipping address after placing an order, contact our customer service team immediately at service@thymees.com. We can only modify the address before the order ships—once the package is in transit, we cannot change the delivery location (you will need to coordinate with the carrier directly using your tracking number).
5. International Shipping Notes
For international orders, please be aware of the following:
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Customs Duties & Taxes: Some countries may impose customs duties, taxes, or fees on imported products. These charges are the responsibility of the recipient (not Thymes) and are determined by your local customs office. We recommend checking with your country’s customs authority for details on applicable fees before placing an order.
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Customs Processing: International packages may be held by customs for inspection, which can extend the delivery timeline beyond the 6-12 business day estimate. We have no control over customs processing times and cannot expedite this step.
6. Missing or Damaged Packages
If you encounter an issue with your shipment:
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Missing Packages: If your tracking number shows the package as “delivered” but you have not received it, check with neighbors, building management, or your local post office first (packages are sometimes left in secure locations). If you still cannot locate it, contact us at service@thymees.com within 7 days of the “delivered” status—we will investigate and assist with next steps.
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Damaged Packages: If your package or products arrive damaged, take photos of the packaging and the damaged items, then contact us at service@thymees.com within 7 days of delivery. We will arrange for a replacement or full refund (per our Refund Policy) at no cost to you.
7. Contact Us for Shipping Questions
If you have questions about your order’s shipping status, need help with tracking, or have concerns about delivery, reach out to our customer service team:
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Email: service@thymees.com (include “Shipping Inquiry” in the subject line and your order number for faster assistance).
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Website: Visit www.thymees.com to access our support portal (if available) or review your order history.
We’re committed to making your shipping experience as smooth as your Thymes fragrance experience—thank you for trusting us with your order.
