At Thymes (operated via www.thymees.com), we respect the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, store, and protect the data you share with us when interacting with our website, purchasing our bath, body, and home fragrance products, or engaging with our services. By using our website or making a purchase, you acknowledge and agree to the practices described below.
1. Information We Collect
We collect personal information that you voluntarily provide to us, as well as non-personal data to enhance your experience. The types of information include:
Personal Information
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Contact details: Name, email address (e.g., service@thymees.com correspondence), shipping address (such as 3722 Garfield Road, RALEIGH 39153, Michigan, United States), and phone number (if provided during checkout).
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Payment information: Credit card details, billing address, and other payment-related data (processed securely through third-party payment processors; we do not store full payment details).
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Account information: Usernames, passwords (encrypted), and preferences if you create an account on our website.
Non-Personal Information
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Technical data: IP address, browser type, device information, operating system, and browsing behavior (e.g., pages visited, products viewed, time spent on the website).
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Usage data: Purchase history, order details, and interactions with our customer service team.
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Aggregated data: Anonymous information compiled from multiple users, such as product popularity or website traffic patterns, which cannot be linked to any individual.
2. How We Use Your Information
We use your personal and non-personal information to deliver, improve, and personalize our services, as well as to ensure a secure and seamless experience:
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Process and fulfill orders: Verify your identity, process payments, ship products, and provide order updates (e.g., shipping confirmations, delivery notifications).
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Enhance customer service: Respond to inquiries, resolve issues, and address feedback related to your purchases or website usage.
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Personalize your experience: Recommend products based on your preferences, purchase history, and browsing behavior.
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Improve our offerings: Analyze usage data to refine our product lineup, website functionality, and marketing strategies.
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Communicate with you: Send updates about your account, order status, promotional offers, and news about Thymes (you can opt out of promotional communications at any time).
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Ensure security: Detect and prevent fraud, unauthorized access, and other security risks to protect you and our business.
3. How We Protect Your Information
We implement industry-standard security measures to safeguard your personal information from unauthorized access, use, disclosure, alteration, or destruction:
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Secure storage: Personal data is stored on encrypted servers with restricted access, and sensitive payment information is processed through PCI DSS-compliant payment gateways.
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Data transmission: All data exchanged between your device and our website is encrypted using SSL (Secure Sockets Layer) technology.
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Regular security reviews: We conduct periodic assessments of our security protocols to address emerging threats and ensure compliance with best practices.
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Limited access: Only authorized personnel with a legitimate business need are granted access to your personal information, and they are required to maintain its confidentiality.
4. Sharing Your Information
We do not sell, rent, or trade your personal information to third parties for marketing purposes. We may share your information in the following limited circumstances:
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Third-party service providers: Trusted partners who assist in processing orders (e.g., shipping carriers), processing payments, managing customer service, or conducting marketing activities (these providers are contractually obligated to protect your data and use it only for the purposes we specify).
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Legal obligations: If required by law, court order, or regulatory authority, or to protect our rights, property, or safety, or the rights, property, or safety of others.
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Business transfers: In the event of a merger, acquisition, or sale of all or part of our business, your personal information may be transferred to the acquiring entity (we will notify you of any such transfer and ensure the protection of your data remains consistent with this Privacy Policy).
5. Your Rights and Choices
You have the right to control your personal information and make choices about how we use it:
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Access and update your data: Log into your account on www.thymees.com to view, correct, or update your personal information (e.g., contact details, shipping addresses).
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Opt out of marketing communications: Click the "unsubscribe" link in promotional emails, or contact us at service@thymees.com to request removal from our marketing lists.
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Request data deletion: Submit a request to service@thymees.com to delete your personal information (we may retain certain data as required by law or for legitimate business purposes, such as order history for warranty claims).
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Withdraw consent: If you provided consent for a specific use of your information (e.g., personalized marketing), you can withdraw it at any time by contacting us.
To exercise these rights, please contact our customer service team at service@thymees.com. We will respond to your request within a reasonable timeframe and verify your identity before processing sensitive requests.
6. Cookies and Similar Technologies
Our website uses cookies and similar tracking technologies (e.g., web beacons) to enhance your browsing experience:
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Cookies: Small text files stored on your device that help us remember your preferences (e.g., language settings), track cart items, and analyze website usage. You can manage cookie preferences through your browser settings (disabling certain cookies may limit functionality, such as saving items to your cart).
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Third-party cookies: Used by our analytics and marketing partners to measure website performance and deliver relevant promotions (you can opt out of these through your browser or third-party tools).
7. Children’s Privacy
Our products and website are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take immediate steps to delete it. Parents or guardians who believe their child has provided personal information to us may contact us at service@thymees.com to request its removal.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. When we make updates, we will revise the "Last Updated" date at the top of this page (note: no specific dates are included per your request, and updates will be communicated via our website). We encourage you to review this policy periodically to stay informed about how we protect your information.
9. Contact Us
If you have questions, concerns, or requests related to this Privacy Policy or your personal information, please contact us:
- Mailing Address: 3722 Garfield Road, RALEIGH 39153, Michigan, United States
